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Evidence Generator · By Damage Type

Not every AirCover claim needs the same evidence. Pet damage needs ozone bills. Smoke damage needs air-quality readings. Theft needs a police report. Pick the damage type — get the exact checklist specialists expect for that category.

Type Pet damage

Pet damage

Most frequently reduced category. Evidence quality determines whether you get 25% or 85% of the claim.

Required evidence

Pre-check-in photos of all soft surfaces (carpet, upholstery, rugs)
Post-checkout photos from matching angles
Cleaner's written statement describing the damage
Professional cleaning or ozone treatment invoice
Guest booking record showing pet authorisation status

Recommended (raises payout rate)

Purchase receipt showing item age (counters depreciation)
Manufacturer data on expected lifespan
Quote or invoice for replacement (not just cleaning)
If unauthorised: security footage or guest message confirming pet presence

Timing

Document within 24 hours of checkout. Pet stains and odours are strongest in the first day.

Typical payout

50–75% for authorised pets with full documentation; 80–95% for unauthorised pets.

Common denial triggers

Depreciation applied because no purchase receipt was attached
Reduced 60/40 for 'ambiguous pre-existing wear' with no pre-check-in photo
Carpet claim rejected because cleaning invoice was missing

▸ Full pet damage playbook

Type Smoke damage

Smoke damage

Highest denial rate. Smell is not self-documenting — you need measurable, third-party evidence.

Required evidence

Professional odour assessment from cleaning company (written, dated)
Ozone treatment invoice (€150–450)
Photos of ashtrays, burn marks, ash residue, yellow/brown staining

Recommended (raises payout rate)

Air quality meter reading (PM2.5 above 50 µg/m³ in unoccupied room)
Neighbour statement if smell was noticeable from adjacent units
Invoices for mattress, curtain, or upholstery replacement if penetrated

Timing

Document within the first 24 hours. After 48 hours, passive air circulation degrades evidence measurably. Do not open windows before photographing.

Typical payout

Tobacco 60–75%, marijuana 40–60%, vape 30–50% of claim.

Common denial triggers

'The room smelled of smoke' with no external measurement — almost always rejected
Ozone bill without accompanying photo evidence
Vape claim without ozone invoice — residue dissipates too fast to document otherwise

▸ Full smoke damage filing guide

Type Water damage

Water damage

Strong payout category if you can prove the water came from guest behaviour, not structural failure.

Required evidence

Photos of the affected area at three zoom levels (wide, medium, close)
Cleaner's statement describing the discovered state (wet carpet, soaked drywall, etc.)
Professional water-damage assessment if significant (€120–400)
Repair quote or receipt for flooring, drywall, painting, or replacement

Recommended (raises payout rate)

Photo showing the presumed source (open window during rain, overflowing bathtub, etc.)
Moisture meter readings if assessor provided them
Timeline showing no prior water-damage history on this surface

Timing

Photograph within hours if possible — water stains change appearance as drying progresses.

Typical payout

60–85% with clear source attribution; reduced to 30–50% if source is ambiguous.

Common denial triggers

Claim rejected as 'pre-existing structural issue' without prior inspection photo of the same area
No differentiation between condensation and guest-caused water
Claim filed before professional assessment, then amended — reads as disorganised

Type Furniture damage

Furniture damage

Strongest category for chewed, broken, or visibly damaged items. Depreciation still applies.

Required evidence

Before-photo showing the item in good condition
After-photo of the damage at two zoom levels (wide + close-up with scale reference)
Repair quote or replacement receipt
Purchase receipt or dated inventory entry showing original value

Recommended (raises payout rate)

Manufacturer product code (if you have it) for easy replacement sourcing
Multiple after-angles showing the damage is localised to the item

Timing

Any time within the 14-day AirCover window. Unlike smoke or pet, furniture damage does not degrade.

Typical payout

70–90% for chewed/obviously broken; 50–70% for scratches or light damage.

Common denial triggers

'Normal wear and tear' applied when no purchase receipt showed low age
Claim for full replacement when AirCover defaulted to repair quote
No before-photo — damage looked pre-existing to specialist

Type Wall damage

Wall damage

Holes and gouges pay well if documented. Scuffs and minor marks usually default to wear-and-tear.

Required evidence

Before-photo of the affected wall from pre-check-in inspection
After-photo from matching angle with visible damage
Close-up showing size with a reference object (coin, banknote, ruler)
Painter or handyman quote for repair

Recommended (raises payout rate)

Photo of the object that caused damage (if known — broken hook, fallen picture, etc.)
Paint sample or code for exact-match repair

Timing

Any time within the 14-day window. Walls don't change.

Typical payout

70–90% for holes ≥ 5 cm; 30–50% for smaller gouges; rarely approved for scuffs under 3 cm.

Common denial triggers

Scuffs under 3 cm are almost always classified as wear-and-tear
No before-photo → claim defaults to pre-existing damage
Painter quote too high relative to damage size

Type Appliance damage

Appliance damage

Low payout rate because depreciation hits appliances hard and guest responsibility is often unclear.

Required evidence

Photo of the specific damage (broken door, cracked screen, burnt element)
Service technician diagnosis confirming cause
Repair quote or replacement invoice
Purchase receipt showing age and original cost

Recommended (raises payout rate)

Manufacturer warranty document (affects depreciation math)
Log of prior successful operations if known (proves it worked pre-stay)

Timing

As soon as damage is discovered. Get the technician visit scheduled within 48 hours.

Typical payout

40–65% due to heavy depreciation on kitchen/laundry appliances.

Common denial triggers

'Pre-existing malfunction' without prior inspection confirming appliance worked
Claim for full replacement when repair was viable
No technician diagnosis → cause classified as 'unknown'

Type Linen / textile damage

Linen / textile damage

Highest-depreciation category — bedding depreciates at ~25% per year in AirCover's internal math.

Required evidence

After-photo clearly showing the damage (stain, tear, burn)
Replacement receipt for the item or set
Cleaner's statement that stain did not wash out

Recommended (raises payout rate)

Pre-stay photo of the bed or linen set in good condition
Purchase receipt (newer items depreciate less)

Timing

Document before washing. If a stain washes out, the claim becomes moot.

Typical payout

40–70% of replacement for items under 2 years; 20–40% for older linens.

Common denial triggers

Claim for full set replacement when only one item was damaged
Stain that could have been removed by washing — AirCover denies if you didn't try first
Item older than 3 years — depreciation ate most of the value

Type Theft

Theft

Covered by AirCover damage protection, but requires a police report in most jurisdictions.

Required evidence

Police report with case number (essential)
Pre-check-in photo of the stolen item in place
Purchase receipt or proof of ownership with value
Post-checkout photo of the empty space

Recommended (raises payout rate)

Security camera footage if available (legal in most jurisdictions with proper disclosure)
Serial numbers for high-value items (electronics, appliances)
Neighbour statement if they noticed activity

Timing

File police report within 24 hours of discovery. File AirCover claim after you have the case number.

Typical payout

75–95% if police report and purchase proof are attached; 0% without police report.

Common denial triggers

No police report → automatic denial in most regions
No proof the item was on the property — specialist can't verify it existed
Inflated valuation not matched by purchase receipts

Why evidence requirements differ by damage type

AirCover's internal review checklist is not a single template — it is a branching set of requirements that varies by damage category. A mattress stain and a stolen TV both fall under "damage," but the evidence that convinces a specialist is completely different. Generic claim advice ("take lots of photos") misses the category-specific needs that actually move the payout rate. Read the broader approach in how to write a winning AirCover claim.

Related tools

AirCover Claim Template — the 5-section message structure
Deadline Calculator — know your filing window
Photo Inspection Checklist — before/after shot list