AirCover Claim Template
Fill in the fields. The template builds a Resolution Center message in the exact 5-section structure AirCover specialists read fastest — one-line summary, timeline, evidence list, specific ask, resolution step. Copy it, or print the whole page as a PDF for offline use.
1 · Summary
Guest [guest name], reservation [reservation code], stayed [stay dates] at [listing]. [damage summary] in the [location].
2 · Timeline
- Last confirmed good state: [timestamp + reference]
- Guest checkout: [Airbnb timestamp]
- Damage discovery: [inspection timestamp]
3 · Evidence packet (attached)
1. [photo with EXIF timestamp] 2. [matching after-photo with EXIF timestamp] 3. [cleaner's signed statement] 4. [written repair quote or receipt]
4 · Ask
I am requesting €[amount] for [specific repair or replacement], matching the attached quote. No hedging — the figure is supported by the documentation above.
5 · Resolution Center step
I contacted the guest via the Resolution Center at [contact timestamp and response status]. AirCover's policy requires this step before review — logging it up front shortcuts the process.
Why this 5-section structure
AirCover specialists have roughly four minutes per file. Narratives that force them to piece the story together get triaged as weak — even with strong evidence — because approving a disorganised claim puts the specialist's decision on the audit list. The 5-section structure reverses that: summary up front, timeline with three anchors, numbered evidence, proportionate ask, resolution-center proof-of-compliance. A tired specialist can approve it in minutes. Read the full reasoning in how to write a winning AirCover claim.
Two mistakes this template prevents
- Accusation in the first message. The template is factual by design — no "you caused this" phrasing. Writing accusations into the thread hardens the guest's position and reads as aggressive in review.
- Unsupported valuation. The amount field is always tied to the attached quote. "I think €500 is fair" is a denial trigger; "matching the attached quote of €480" is not.
Related resources
- AirCover Deadline Calculator — check your 14-day window
- Resolution Center 24-hour response window
- If this claim gets denied — the appeal playbook